The best way to setup your Discord support server
Recommended server configuration
Community
Set your server type to community (opens in a new tab) so you can have a server description, forum channels, and membership screening.
Description
Answer Overflow syncs your server description (opens in a new tab) with your community page on Answer Overflow so you don't have to worry about keeping them in sync. Make sure to set a good description for your server so people know what it's about.
Recommended help channel configuration
Looking for some inspiration? Check out the following resources:
Discord Servers:
#questions- GitPod (opens in a new tab)#questions- Apache TinkerPop (opens in a new tab)#questions- Typescript (opens in a new tab)
Blog Posts:
Have a community you think would be a good example? Create a pull request to add it!
Channel Type
The best discord channel type to use is a forum channel (opens in a new tab) as it requires questions to be answered in a thread. This helps significantly with indexing content as it's easy to tell where the question related content starts and ends.
Default Reaction
Set the default reaction as a ⬆️ emoji (or something similar) so people can upvote questions that they also have. This allows people answering questions in your community to know what to prioritize.
Tags
Create tags for your topics
Tags help to organize your forum channel, rather than having a bunch of text channels for different topics, you can create tags for each topic.
Use emojis in your tags
Using emojis helps people to quickly scan the contents of your forum channel. They also help with organizing and archiving your content
Require tags when posting
Requiring tags when posting helps to keep your forum channel organized and requires people to make sure they are posting in the right place.
If you only have a few tags or one support channel, you can add a misc tag
for people to use as a fallback
Have a ✅ Solved tag
It's useful to have a ✅ Solved tag that people can add to their question when it's been answered. Answer Overflow will use your solved tag when a question is answered and highlight the answer on the message result page.